Support Unit
Reports & complains

If any problems arise related to your online purchases please contact the online shop and explain your problem first. If a solution cannot be found, you have the possibility to file a complaint with the Hong Kong Trust Mark which then refers the complaint to the appropriate dispute resolution organization.

Complaint Form
Contact Name
Contact Number
Report Website URL
Problem type
Detail description of problem
Upload complain proof
Unselected file
File size does not exceed1M
Verification code
 Change Image
Trust Mark Compliance Organisation