Support Unit
Reports & complains

If any problems arise related to your online purchases please contact the online shop and explain your problem first. If a solution cannot be found, you have the possibility to file a complaint with the Hong Kong Trust Mark which then refers the complaint to the appropriate dispute resolution organization.


Complaint Form
Complaints
Contact Name
*
Contact Number
*
E-mail
*
Report Website URL
*
Problem type
*
Detail description of problem
*
Upload complain proof
Unselected file
File size does not exceed1M
Verification code
Change Image
*
Trust Mark Compliance Organisation